Many persons who start using their first hosting account, or change companies, typically have enquiries in regard to how given operations are executed or experience predicaments when setting up different things, including e-mails, site settings, and so on. This is the reason why, many web hosting providers have prepared documentation with frequently asked questions and issues in order to help their customers get information quickly and seamlessly. Consequently, the support team can spend more time on real issues that certain customers may be experiencing, because the solution for the smaller things will already be available on the Internet and clients can deal with them without having to touch base with the client service team. Having in-depth documentation is critical, especially for new customers without any previous experience whatsoever, as the web hosting service entails tons of features and lots of individuals can become perplexed about what to do. A good knowledge base can both help you complete the tasks that you want and discover how the web hosting service functions in general.
Extensive Online Documentation in Cloud Website Hosting
If you’ve ordered your very first cloud website hosting
package through our company or have migrated your website over to us, you’ll get familiar with our services and our custom-built Hepsia hosting Control Panel very quickly thanks to the fact that we have prepared an extensive web-based knowledge base where you can find all the info that you’ll ever need – both general info with regard to the web hosting service as a whole and more concrete info about the separate features that you can use and the issues that you could encounter. The articles themselves are located in two places. The full article list is accessible via the Help section of the Control Panel. You can read relevant articles about the different features in each Control Panel section as well. You can acquaint yourself with how to do practically everything, from creating an .htaccess config file to managing a mailing list, and all the articles include elaborate guides, so you won’t ever get disoriented due to an ambiguous text. Needless to say, if you come across a more specific problem and you are unable to find an adequate solution in our knowledge base, you can contact our tech support team members 24/7/365.
Extensive Online Documentation in Semi-dedicated Hosting
We have compiled an in-depth online knowledge base for all our present and future clients, so in case you purchase a semi-dedicated server
plan through our company, you will be able to find any information that you need at any moment. We’ve got a vast number of informational help articles, which will help you better understand what is going on in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are simply two instances. Our in-depth guides will help you accomplish anything you like – extract the contents of an archive, import a MySQL database, forward a domain name
, and so on. Furthermore, we’ve also got troubleshooting instructions, which will permit you to discover what induces a specific problem and the viable solutions for it. In case you are unable to send e-mail messages or your domain name opens an HTTP 500 error message, for example, you can resort to our knowledge base and repair the problem instantaneously. The articles can be accessed through each section of the Control Panel, as well as through the dedicated Help section.