Integrated Ticketing System
Find out about integrated ticketing systems, just how they stand out from other support options as well as what their edge is.
In case you’ve purchased a web hosting plan and you have some questions associated with a concrete function/feature, or if you have run into a certain difficulty and you require help, you should be able to contact the respective client support staff. All web hosting providers deploy a ticketing system regardless of whether they offer other methods of contacting them aside from it or not, because the very best way to handle an issue most often is to send a ticket. This type of correspondence makes the responses exchanged by both parties easy to follow and permits the help desk support team representatives to escalate the problem if, for instance, an admin has to intervene. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you will need to have at least 2 different accounts to touch base with the help desk support team and to actually administer the hosting space. Non-stop signing in and out of different accounts can be a drag, not to mention the fact that it takes lots of time for the vast majority of web hosting providers to answer the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
In contrast with what you may find with numerous other web hosting providers, the ticketing system that we’re using with our Linux cloud website hosting packages
is an integral part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t have to memorize different sign-on names and passwords, since you’ll be able to manage both your tickets and the hosting account itself in one single place. So, if you’ve got an inquiry or bump into a challenge, you can touch base with our support team representatives instantly. Our system comes with a smart search functionality. This means that even if you’ve opened tons of tickets over the years, you’ll be able to find the one that you need with ease. On top of that, you can check knowledge base guides to fixing common complications.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have opened a semi-dedicated server
account with us and you wish to touch base with our client care team representatives, you’ll be able to open a trouble ticket straight from your Hepsia Control Panel instead of going through a totally different technical support platform as you’ll have to do with the vast majority of hosting companies on the marketplace. Our integrated trouble ticket system will permit you to send a new ticket without difficulties and to browse through older tickets using a smart search filter. Plus, you will be able to take a look at the relevant knowledgebase articles that our system will present to you depending on the problem category that you choose for your new ticket. You can do all of these operations without signing out of your Control Panel at any moment, which goes to say that in case you stumble upon any difficulty or have a question, you can contact our technicians and resolve the issue in question in less than 60 minutes using a single platform.