A live chat is one of the many channels of communication provided by some website hosting suppliers as part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech support. This method of contact is faster in comparison to a support ticket and it makes it much more unlikely to misspell or misunderstand anything in comparison to a phone call with a representative. Furthermore, if the trouble that you have needs some time to be investigated and taken care of, you can do something different at the same time rather than just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat support service without spending a dime provided that you have Internet access even if your hosting provider is situated in another country and they don't have a local telephone number you can call.
Live Chat Support in Cloud Website Hosting
Along with the telephone and ticket support, we offer live chat support as well. You can contact us every day, including holidays and weekends, and we can give you more details about the Linux cloud website hosting packages
that we supply if you are not a customer yet, or about common and billing questions when you already have a user profile. Though for solely tech issues you will need to open a trouble ticket to the tech support, as such matters require more time to be resolved, you may still contact us on the live chat for some technical information. For example, we are able to help you set up an e-mail address in your email client or troubleshoot multiple problems, saving you a long time. Even if our phone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we offer with our Linux semi-dedicated packages
, you can get the answers for any questions you may have or get a lot of troubles resolved in no time. The service is available every day, therefore you'll be able to talk to an agent even on holidays and weekends. If you're not sure which plan is better for your websites or if our outstanding cloud hosting platform covers some system requirements, you may come on our live chat before you purchase anything. If you're an existing customer, you'll be able to receive more info about account settings, billing issues and a number of common technical troubles you may have, let's say if you are unable to set up an email account in a client on your computer. The live chat can save you time and effort regardless where you are or when you contact us.