One-Hour Response Guarantee
Would you like to find out more about the 1-hour response time guarantee and how you can benefit from it in your capacity as client?
Should you ever encounter a problem with your website and be unable to tackle it on your own, ask the respective web hosting provider’s help desk support team to assist you to bring the site back online. A speedy resolution would be the most optimal scenario, but many hosting companies respond within twenty four hours and even more, all the more so if you’re doing business with a reseller. Even if your problem can be resolved without much difficulty, your site may not work properly or may not be reachable whatsoever for a prolonged stretch of time, so you may lose potential clients since it is quite unlikely that anybody would be willing to revisit an inoperational website. That said, you need to make sure not only that you can touch base with your web hosting provider, but also that they can answer and help you in a timely fashion. If a software app update does not go smoothly or you delete something unintendedly, for instance, the website must be restored swiftly in order to prevent long unreachability.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting
from our company, you can just forget about waiting for hours on end, or even one whole day, to get a reply to an email or a trouble ticket. Regardless of when you get in touch with us, we’ll lend you a helping hand within no more than 60 minutes with any technical and pre-sales questions you may have. In reality, our actual reaction time rarely surpasses 20 to 30 minutes. Since we are at your service night and day, you’ll always get assistance in a well-timed manner and we understand how vital that is in the Internet era. Soon after you contact us, we will reply to your questions. In case you confront any technical issue, we will deal with it for you, or we’ll supply you with all the needed information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client care team representatives will be at your disposal all the time and they will respond to any trouble ticket that you post through your hosting Control Panel within less than sixty minutes. The ticket response time is guaranteed no matter if you’ve got a general question with regard to your semi-dedicated server
or you chance upon a certain difficulty and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to help you, as we are available around the clock to handle any general, technical or billing issue. In case you get in touch with us about anything that is within our capacity, we will sort it out before we respond to you, so you won’t have to wait around for hours or days while the problem continues. In case there’s something that you have to do on your end, we will provide you with the necessary info – what possible solutions to try out, what actions to take, etc.