Discover just what phone support includes in the web hosting community.
Although this isn't the most importantfactor in order to distinguish a reliable cloud website hosting company from a bad one or a reseller from an actual supplier, being able to call and communicate with a live person is a sign that you are not using the services of a one-person company and that you can reach someone when you're looking for assistance. The phone support for web hosting services may range from general to experienced, which means that the problems that can be resolved through a call differ depending on the specific supplier. In the general case, these matters are more basic and feature billing or first level technical issues since more difficult matters often need a support ticket where both you and the system administrators can follow the proceedings with a specific situation. Nevertheless, being able to phone call your supplier will save you a lot of time and efforts for the numerous small issues that may eventually appear at the time you manage your hosting account.
Phone Support in Cloud Website Hosting
Since we have live phone support 14 hrs per day, you will be able to get in touch with us and talk to one of our customer support representatives to get more info about all Linux cloud website hosting packages
that we supply and make sure that our servers meet the system requirements for your websites prior to purchasing anything. For your convenience, we now have phone numbers on three different continents so you're able to call the one closer to you - in the USA, the UK or Australia. In case you're already an existing customer, you will be able to give us a call about general and billing matters, or even about some technical ones. If the problem is strictly technical or it needs longer time to analyze, you will have to go through our ticketing system, which will allow both you and our tech support crew to track the info provided by each side.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server
packages that we offer include real-time phone support for 14 hours daily. If you are not sure which plan is appropriate for your web sites, you would like to find out more about a package's specs or you'd like to have any other kind of info on our solutions, you will be able to call any of the local numbers which we have in the United States, Great Britain and Australia and our support representatives will assist you. If you currently own an account, you will be able to contact us about general and sales issues, although we're usually able to help with a lot of technical issues as well. For entirely technical difficulties you will have to take advantage of our in-built ticketing system where the conversation between you and our technical support team will be in one place, which is the better option when your problem needs longer time to be solved or it has to be escalated to our system administrators.