24/7 Customer Support
Why is the provision of an efficient customer support service crucial on today?s Internet hosting marketplace? Which are the standard customer support channels?
The availability of the customer and technical support that a cloud website hosting company offers will tell you a lot for the services they provide as well. If you can use just emails and / or tickets, you have most probably come across a reseller and not the web hosting supplier. If this is the case, you may have to wait for a few days so as to get a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to consult with the real hosting company for further help. If the supplier offers you various options for communication with fast response time which are available at any moment, they're almost certainly the top provider, not a reseller. Which means that you will get timely assistance and excellent support because they will have instant access to the servers where your account will be created. No matter what the trouble - technical or sales, it is generally better to communicate with your website hosting company right away by using your preferred way of communication.
24/7 Customer Support in Cloud Website Hosting
Our Linux cloud website hosting packages
offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our web hosting solutions before you make a purchase or you are an existing client and you have a question or some problem, you're able to contact us anytime, including weekends and holidays. We have multiple channels to contact us - several phone lines globally for your convenience and live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more complex matters or any issues which need longer time to research and handle. In contrast to many other web hosting service providers, our trouble tickets feature a warranted maximum response time of only 1 hour, which means that whatever your trouble is, it'll be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you pick, you're able to take advantage of our 24/7 tech support services even on public holidays. All of your websites will be available constantly and so will we. With various connection options, you can pick the optimal method to get in touch with us and find out about our solutions in case you don't have an account yet, or get support if you're already our customer. You can give us a call, start a chat with a live representative, send an email or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature 1-hour response time guarantee, although it rarely takes more than 20 minutes to get assistance whatever the complexity of the problem. Using our customer and tech support services, we'll be available for you when you need us, not a few days afterwards.
24/7 Customer Support in Dedicated Servers Hosting
When you aquire a dedicated server
from our company, you will be able to contact us at any time using a number of channels and the maximum time that you'll have to wait for a response is up to 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it is a holiday or a weekend and we will help you with anything related to the applications that are pre-installed on your server. To contact us about a tech matter, you're able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an email. In case you have any kind of common questions or you'd like to learn more about our web hosting solutions before you order, you can also employ our live chat or you can call one of the local telephone numbers that we have in various countries around the world. When you'd like to receive help with third-party software that you can't set up or manage properly, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.