A One–Hour Support Ticket Response Time Guarantee
Every single help request you send to us will be replied to within maximum 1 hour. If for any reason whatsoever your support ticket or email needs further assistance from an admin, we’ll forward it and leave a comment to inform you that your case is being examined. If you order our Optional Managed Services package, all of the tasks included there will be performed at a time of your choosing.
A Premium–Quality Help Desk Service
Our client support team will be available to you 24x7 should you require help while working with the Web Site Control Panel or with any of the apps that we have pre–installed on your behalf on the dedicated server. What is more if you require help tackling all the daily admin tasks on your server, you can have a glance at our Optional Managed Services package, which includes backup space, OS updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting services, etc.
An Intuitive Help Area
We have equipped the Web Site Control Panel with an extensive knowledgebase, which includes extensive explanations of all its features and functions. In addition, we have shot in–depth video tutorials that will further reveal to you how to perform a certain task or solve a regularly encountered problem. All the help articles and the video tutorials are easily reachable from every section of the Web Site Control Panel via the Videos and Help buttons in the top right corner.